Customer Help

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ABOUT OUR TESTS
Are the tests scientifically validated?

Our tests are not clinical or diagnostic; therefore they are not comparable to medical allergy tests.

They are designed to support lifestyle and wellbeing choices.
Do you offer blood testing or IgG testing?

No — we no longer offer blood-based testing.

Our service is based solely on non-invasive hair sample analysis.
How accurate is the test?

Our testing method is a wellness screening approach and should not be interpreted as a clinical diagnosis.

It is intended to support personal wellbeing exploration.
How does the hair testing process work?

You send us a small hair sample.

We analyse it using non-medical bioresonance technology to identify potential
energetic responses to a wide range of foods and environmental items.
Is this a medical test?

No. Our hair test is a complementary wellness screening tool and is not a medical test.

If you are concerned about symptoms, please consult a qualified medical professional.
What is included in the test?

Your purchase includes a full digital sensitivity report and general wellness guidance based on a small hair sample you send to us.
What technology do you use?

Your hair sample is analysed using non-invasive bioresonance-based technology.

No needles, blood samples, or physical test kits are required.

SENDING YOUR SAMPLE
Can I send dyed or treated hair?

Yes, coloured or chemically treated hair is fine.
How do I send my hair sample?

After purchase, you’ll receive instructions by email.

You simply cut a small sample and mail it to the address provided.
How much hair do I need to send?

A small amount, around 4–5 strands is usually enough.

If your hair is very short, you may send a slightly larger sample.
What if I have no head hair?

You may send body hair (arms, legs, chest, beard). Do not send pubic hair.
What if my sample gets lost?

If we do not receive your sample, we will contact you and help you send a replacement.
Where is my sample processed?

Samples are processed by our own laboratories or trusted international partner facilities, all of which follow strict internal quality-control standards.

We do not publish specific lab locations.

RESULTS
How long will results take?

Most results are delivered digitally within 5–7 days of receiving your sample.
What will my report include?

Your report includes:

  • items that showed strong energetic responses
  • food categories to be aware of
  • environmental considerations
  • general wellness guidance

GUARANTEE & REFUNDS
Can I cancel my order?

Yes, if your sample has not yet been processed. Full details are in our Returns & Refunds Policy.
Do you offer refunds on unused kits?

We no longer supply physical kits. All products are digital hair-analysis services.
How do I request a refund?

Email info@testmyfoodsensitivity.com with your order number. We aim to respond within 3 working days.
What if I don’t feel better?

You may be eligible for a refund under our Satisfaction Guarantee. Please see our Returns & Refunds Policy for full requirements.
What if I purchased through a third-party site?

Refunds must be processed through the retailer you purchased from.
What is your money-back guarantee?

Satisfaction Guarantee: If you don’t feel that your results have made a difference, we’ll give you your money back.*

*Full details are in our Returns & Refunds Policy.

COMPANY & PROCESSING
How do I contact customer support?

Email: info@testmyfoodsensitivity.com
Where are your laboratories located?

Samples are processed by our own laboratories or trusted international partner facilities. We do not publish specific locations.

Online support available 9:30am-4:30pm, 5 days a week
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