Refund policy

1. Overview

We want you to be completely satisfied with your purchase. This page explains how cancellations, returns and our Satisfaction Guarantee operate.

Please read this alongside our Terms & Conditions.

2. Cancelling your order before we process your sample

• You may request a cancellation and full refund.
• Please contact us as soon as possible at info@testmyfoodsensitivity.com.

If we have already started processing your sample or produced your report, a standard cancellation may not be possible, but you may still be eligible under our Satisfaction Guarantee (see section 4).

3. When refunds are not available

• Your hair sample has already been processed and a report has been delivered, unless the Satisfaction Guarantee applies.
• You fail to send a usable hair sample and we have already attempted to assist you in resolving this.
• More than 90 days have passed since your order and you have not contacted us.
• Your test was purchased via a third-party retailer (e.g., voucher or deal site). Refunds must be requested through the original seller.
• It is the customer’s responsibility to ensure that all information provided to us is accurate and complete, including sample details, contact information and any information supplied as part of a Satisfaction Guarantee claim.

4. Satisfaction Guarantee (100% Money-Back Promise)

We offer a genuine, no-quibble 30-day money back guarantee on our hair sensitivity test. If you are not completely satisfied with your results, contact us within 30 days of your purchase date and we will refund your test fee in full. No food diary required. No elimination diet required. No questions asked.

Please note that the £10 kit fee covers the physical collection kit dispatched to you and is non-refundable. The guarantee applies to the hair sensitivity test only and does not extend to other products or add-on services. To request a refund simply email us or use the contact form on our website. 

5. Purchases through third-party retailers

If you purchased your test from a third-party seller (such as a voucher or deal site), your refund must be processed directly by them according to their terms.
We cannot override or change third-party refund decisions.

6. How to request a refund

To request a refund, please email info@testmyfoodsensitivity.com with:

• Your name
• Order number
• Date of purchase
• Email used at checkout
• Reason for request
• (If claiming under the Satisfaction Guarantee) Your 4-week diary attached

We aim to acknowledge refund requests within 3 working days and respond fully within 10 working days.

Refunds are issued via the original payment method wherever possible.

7. Problems, complaints and disputes

If you are unhappy with any part of our service, please contact us directly.
Our full process is explained in our Complaints Procedure.

Raising a chargeback through your bank or opening a dispute via your payment provider may delay resolution and limit the options available.