Terms of service

Who we are

This website is operated by Go West Consultancy LLC (“we”, “us”, “our”), a company registered in the United Arab Emirates and authorised to sell Test My Food Sensitivity products internationally.

We trade globally under the brand Test My Food Sensitivity, supplying complementary wellness sensitivity tests to customers worldwide and especially in the UK, USA, Australia, New Zealand, Canada and Ireland.

Postal and customer service communications for each country are handled through our international service partners. For support, please contact: info@testmyfoodsensitivity.com

Our services are informational and complementary in nature. They do not constitute medical advice, diagnosis or treatment. Customers should always consult a qualified healthcare professional for medical concerns.

By using this website or placing an order, you agree to be bound by these Terms of Service.

These Terms are governed by the laws of the United Arab Emirates.

All website content, branding, text and imagery are the intellectual property of Go West Consultancy LLC or its licensors.

Terms and Conditions

1. Medical Disclaimer

If you believe you are experiencing a medical emergency, contact your doctor or emergency services immediately.

Our tests and website do not provide medical diagnoses and must not be used as a substitute for professional medical advice, diagnosis, or treatment.
If you have any medical concerns or symptoms, you should consult a doctor or other qualified healthcare professional.

Do not ignore, delay, or discontinue medical treatment based on information from our website or test results.
Any potential issues suggested by our testing must be discussed and confirmed with a qualified medical practitioner.

If you intend to modify your diet or make health-related changes, we strongly recommend consulting a registered medical professional beforehand. Our results are not personalised medical guidance.

2. Use of Our Website

Please read these Terms carefully before purchasing any test from our website.
By placing an order, you agree to be bound by these Terms. If you do not agree, do not use this website.

After submitting an order, you will receive a confirmation email. Please review all details and notify us immediately if any information is incorrect.

All quoted timelines for dispatch, delivery, processing, and results are estimates only and cannot be guaranteed. While we aim to meet these guidelines, we cannot accept liability if timeframes vary.

We are not liable for lost, damaged, or stolen samples that have not been received by us. You are responsible for the postage cost when sending samples.

Satisfaction Guarantee – Hair / Bioresonance Testing

We offer a 100% money-back guarantee if you are not satisfied with your results after completing the full elimination diet.

The Satisfaction Guarantee can only be requested after the elimination diet has been completed and within 90 days of purchase.If your results have already been issued, we may request your elimination diary before processing a refund.

Refunds cannot be issued if identical samples are submitted under false or duplicate details.

Full details of refunds, cancellations and our Satisfaction Guarantee are set out in our Returns & Refunds Policy, which forms part of these Terms of Service.

EU/UK 14-day cooling-off

Customers in the EU and UK have the right to cancel within 14 days of delivery for any reason. Goods must be unused and unopened. Refunds cover the product price (standard delivery only). Customers are responsible for return shipping costs.

Testing and Results

General

  • If you have health concerns, you must consult a registered medical practitioner.

  • Our test results are indicative only and are not medical advice, a diagnosis, or a basis for medical treatment without consulting a doctor.

  • Anyone considering dietary changes must seek medical advice first.

  • Our employees are not medically trained and cannot provide medical advice or diagnoses.

  • All samples undergo quality control checks. Results are only issued when these checks meet our required standards.

  • You acknowledge that results may differ from those of other laboratories or testing methods. We are not liable for conflicting results unless identical samples and methodologies were used.

  • Samples may be processed by our own laboratories or trusted international partner facilities, all of which follow strict internal quality-control standards.

If you wish to raise a concern or complaint about our service, please refer to our Complaints Procedure for full details of how we will respond.

Rescheduling of Tests

We recommend sending your samples as soon as possible after purchase. You may reschedule your test within 12 months of payment at no additional cost.
If your purchase was made more than 12 months ago, unfortunately we are no longer able to offer testing.

Third-Party Retail Purchases

If your test was purchased from a third-party retailer, partner, or marketplace, you must contact that retailer directly for any refund or service queries.
If the retailer offers a money-back guarantee, the refund must be issued by them, as no payment was made directly to us.