All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher: 1. On first page you will have to click on 'order now'. 2. On the next page you will have to click on 'add to basket'....
FAQs
Does the hair sample need to contain the root?
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same...
What accreditation does your hair equipment have?
Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC. If this hasn’t answered your...
What machinery will test my hair sample?
We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories. If this hasn’t answered your question, please reach out below!
How much hair do I have to provide?
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair. If this hasn’t answered your question, please reach out below!
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
How do I order a test from you?
Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
I would like a refund, i am not happy with my hair results. I would like the 100% money back guarantee.
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
Can I take my sample to the postal address?
We would recommend that mail the sample to the address, this is a postal address only so we can not say if there will be somebody there in person to receive the sample. If this hasn’t answered your question, please reach out below!