We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.
Hair
How much hair do I have to provide?
We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually...
How do I take a hair sample?
Using your forefinger and thumb gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much easier and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.
I would like a refund, i am not happy with my hair results. I would like the 100% money back guarantee.
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
What accreditation does your hair equipment have?
Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC. If this hasn’t answered your...
Does the hair sample need to contain the root?
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same...
Can I take my sample to the postal address?
We would recommend that mail the sample to the address, this is a postal address only so we can not say if there will be somebody there in person to receive the sample. If this hasn’t answered your question, please reach out below!