We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.
Hair
How much hair do I have to provide?
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
Where are the samples tested?
Hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.
Where are the samples tested?
Hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These...
What accreditation does your hair equipment have?
Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC. If this hasn’t answered your...
Does the hair sample need to contain the root?
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same...
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family. If this hasn’t answered your question, please reach out below!