Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
General
How do I order a test from you?
Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
I’ve purchased through Wowcher but can’t redeem my voucher
All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher: 1. On first page you will have to click on 'order now'. 2. On the next page you will have to click on 'add to basket'....
How do I order a test?
Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4,...
Where are my results?
We email the results within 3-5 business days of us receiving the sample at our lab. You have sent the sample to our sample collection point. From there it is then transferred to our testing facility in the UK on our expenses. Unfortunately, we are unable to confirm...
What if I’m not satisfied?
We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your question,...