Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
General
How do I order a test from you?
Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
I’ve purchased through Wowcher but can’t redeem my voucher
All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher: 1. On first page you will have to click on 'order now'. 2. On the next page you will have to click on 'add to basket'....
How do I order a test?
Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4,...
Where are my results?
If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return...
What if I’m not satisfied?
We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your question,...
Where are the samples tested?
Both the blood and hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good...
Can I get the results on my app?
Yes, if you have chosen one of our hair sensitivity tests, you will get a notification when your results are ready. If this hasn’t answered your question, please reach out below!