We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.
FAQs
How much hair do I have to provide?
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
Where are the samples tested?
Hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These...
How do I order a test from you?
Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.
Where are the samples tested?
Hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These...
Can I take my sample to the postal address?
We would recommend that mail the sample to the address, this is a postal address only so we can not say if there will be somebody there in person to receive the sample. If this hasn’t answered your question, please reach out below!
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family. If this hasn’t answered your question, please reach out below!