Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family. If this hasn’t answered your question, please reach out below!
Hair
Can I take my sample to the postal address?
We would recommend that mail the sample to the address, this is a postal address only so we can not say if there will be somebody there in person to receive the sample. If this hasn’t answered your question, please reach out below!
I would like a refund, i am not happy with my hair results. I would like the 100% money back guarantee.
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
How much hair do I have to provide?
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair. If this hasn’t answered your question, please reach out below!
Can I complete a hair test on a child?
Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test...
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same...
My hair is dyed, permed or treated; will this affect the result?
The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body. If this hasn’t answered your question, please reach out below!
My hair is very short, or I am bald. Can I still complete the tests?
The hair sample does not have to be from the head; we can test hair from any part of the body, including leg, arm or chest. If this hasn’t answered your question, please reach out below!