We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.
Hair
How much hair do I have to provide?
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
Where are the samples tested?
Samples are tested by a panel of in-house and approved testing facilities at various locations depending on demand and the location of the site you purchase from. Facilities include the UK, Pakistan and the US. Once the hair sample has been received at the testing...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
Where is my Submission code found?
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.
Where are the samples tested?
Samples are tested by a panel of in-house and approved testing facilities at various locations depending on demand and the location of the site you purchase from. Facilities include the UK, Pakistan and the US. Once the hair sample has been received at the testing...
I would like a refund, i am not happy with my hair results. I would like the 100% money back guarantee.
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
How much should the hair sample postage cost?
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
How do I take a hair sample?
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...