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Hair

Can I complete a hair test on a child?

Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results. However, it is up to the parents or guardians if they would still like to proceed knowing this.

Does the hair sample need to contain the root?

The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury. If this hasn’t answered your question, please reach out below!

How do I take a hair sample?

Using your forefinger and thumb gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much easier and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. We do not need the follicle (bulb) for the testing. You do not actually have to cut your hair. You can brush your hair and collect hair strands from your hairbrush.

How does hair testing work?

We use Bio Resonance technology to test the hair samples. This works by scanning the hair sample to create a profile of a particular person’s energy that radiates from the DNA. With this profile, we can then scan all of the items in the chosen test against the hair sample. If, for a specific reason, a particular items pattern does not harmonize with that of the hair sample of the client, then the energy is distorted and therefore does not co-operate, showing as sensitivity, deficiency and/or imbalance.

How much hair do I have to provide?

We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.

How much should the hair sample postage cost?

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. For more information please visit our International Service page.

I would like a refund, i am not happy with my hair results. I would like the 100% money back guarantee.

We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not satisfied with the results you are entitled to claim a refund by following the process stated below:

  • Name used to purchase
  • Email address used to purchase
  • PayPal Transaction ID or website order number
  • Transaction amount
  • Date of purchase
  • Reason for requesting a refund

NOTE: Refunds can only be claimed within 90 days of purchase. After the results are provided, you can only claim a refund after completing an elimination diet of 4-6 weeks. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process and may not lead to a full refund being issued.

If this hasn’t answered your question, please reach out below!

My hair is dyed, permed or treated; will this affect the result?

The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.

My hair is very short, or I am bald. Can I still complete the tests?

We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.

What accreditation does your hair equipment have?

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC. If this hasn’t answered your question, please reach out below!

What machinery will test my hair sample?

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

Where is my Submission code found?

Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.

Will I receive anything in the post?

If you have ordered a hair test, you will not receive anything in the post and instead you’ll receive an email to submit your details digitally online. If you need this resending, please reach out on LiveChat.

General

How do I order a test?

Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4, receive your results and make positive changes. It’s that simple.

What if I'm not satisfied?

We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.

Where are my results?

We email the results within 3-5 business days of us receiving the sample at our lab. You have sent the sample to our sample collection point. From there it is then transferred to our testing facility in the UK on our expenses. Unfortunately, we are unable to confirm whether samples reached our sample collection point, because envelopes with samples can ONLY be opened at safe and sterile environment of our laboratory. Sometimes it takes a little longer but usually about 10-20 days.

Where are the samples tested?

Samples are tested by a panel of in-house and approved testing facilities at various locations depending on demand and the location of the site you purchase from. Facilities include the UK and Pakistan. Once the hair sample has been received at the testing facility, you will receive your results within 3-5 working days. Tests are completed in facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies.

Health

Are your health tests scientifically validated?

Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door.

Do I need to visit a health practice for this testing?

No, all of our health tests come with complete instructions so you can complete the tests at home quickly and easily. This means you can get a faster result with minimal fuss! Why not complete regular testing to understand your health entirely.

How often should I complete a health test?

We recommend to our clients to complete health tests once or twice a year, as they are the fastest way to get easy-to-understand results that you can act on. Completing them frequently means you always understand how your health is doing and can amend your diet and lifestyle if things are not improving.

What health tests do you offer?

Although the products can vary for different regions, we currently have an extensive range on offer. We have blood allergy and intolerance testing, hair sensitivity testing, urine sample liver function testing, vitamin D at-home blood testing, urine kidney testing and many more.

Supplement

Can I take these supplements if I'm on medication?

Please seek the advice from a qualified health professional before taking any supplements, if taking medication.

How do I take the supplements?

Each supplement has a slightly different direction of use, please visit the individual product pages to read specific directions for use.

Which supplement is suited for supporting before, during and after menopause?

Here we’d recommend our Femipure Capsules.

Which supplement is suited for supporting liver and kidney functions?

Here we’d recommend our Bio-Milk Thistle Complex.

Which supplement is suited for supporting my allergy and intolerance side effects?

Here we’d recommend our Bettergut Capsules.

Which supplement is suited for supporting prostate health?

Here we’d recommend our Prostapure Capsules.

Blood

Can I take the test if I am pregnant?

A food sensitivity test is not recommended during pregnancy as the immune system is suppressed. However, 4-6 weeks after giving birth should be ok.

Do high IgG antibody levels cause symptoms?

When a food causes the body to produce high levels of IgG then these antibodies combine with the protein in the food to form an ‘antigen-antibody complex’. These complexes are usually eliminated by other cells in the immune system. However, if the immune system is overloaded, these complexes become deposited in tissues within the body, causing chronic inflammation and the subsequent production of symptoms.

Do I have to fill the microvette all the way to the white line?

Although it is advisable to completely fill the tube, a half-filled microvette tube should be enough to run the test. If there are any problems with a sample the lab will let the customer know. However, if you are ordering two tests, we can test from one sample if you provide a full microvette.

Do you need to reintroduce foods before taking the test?

In general, we recommend that you follow your normal diet, so that the test will reflect what you usually eat. If you are avoiding a food because you suspect or have a confirmed diagnosis of a food allergy, then you should continue to avoid that food. However, if you have specifically avoided a food for more than three months e.g., cow's milk, which used to be part of your normal diet and you would like it tested, we would recommend it is reintroduced. The recommendations are to reintroduce the food for 1 week eating a normal portion of that food at least once daily before taking your blood sample. If symptoms occur once the food is re-introduced, we recommend that you discontinue that food and conclude you are still intolerant to it.

Do you need to store the blood in the fridge if not sending the same day?

Yes, it does need to be stored in the fridge with the lid secured if not sending on the same day.

How does the test work?

Food extracts are 'printed' onto nitrocellulose 'pads'™ on a glass microscope slide, together with calibration standards and controls. A blood sample provided by the patient is diluted and dispensed onto each printed microarray. Food IgG antibodies, if present, bind to the food extracts and the results are measured by a high-resolution scanner, before being calibrated against the standards using the FoodPrint reporting software to give quantitative results. This software then produces a tailor-made printout of the final food IgG antibody result for each food on the requested food panel.

Is it possible to have high IgG levels and not experience symptoms?

Yes, some people do have high IgG levels to certain foods but do not have any symptoms at all. This is most likely due to their immune system being extremely efficient at clearing away the antigen-antibody complexes before they have chance to be deposited in the tissues and cause a problem.

It is true that certain common foods are more likely to show a positive result e.g., wheat, dairy, soya. The reason for this is that these foods are consumed on a regular basis in our diet and along with digestive issues this can increase the likelihood that the body may react to them. While an elimination diet will always be the gold standard, the benefit of doing a food sensitivity test is that it will be able to quickly show which foods eaten on a regular basis are a potential problem. In addition, the tests can highlight more unusual foods which a person may not have considered removing from their diet.

Is there any medication that I should avoid when taking a food sensitivity test, due to its potential effects upon the results?

Customers should avoid the use of immunosuppressant medication if possible if performing these tests, as they may have an impact upon the results. For more information on medications that might affect food sensitivity test results, please contact us on hello@cnslab.co.uk

What is an IgG?

IgG stands for Immunoglobulin (type G). Immunoglobulins are a class of proteins that function as antibodies produced by the immune system in response to foreign bodies entering the body. There are several different types of immunoglobulins with IgA, IgE, IgG, IgM being the most well-known.

What is the lower age limit for testing?

CNSLab’s existing policy for a lower age limit on testing for IgG food antibodies is that we do not recommend testing on children under the age of 2 years. We base this on the European Society for Paediatric Gastroenterology, Hepatology, and Nutrition Guidelines for the Diagnosis of Coeliac Disease 2012, which states that there is a possibility of false negative results occurring in infants younger than 2 years of age. This related to the fact that the infant gut is more permeable than that of an adult coupled with immature mucosal immunity that is still in the learning and development stage. We have used this criterion as antibody measurements in Coeliac Disease are comparable to food IgG measurements used in our food sensitivity tests. However, we are aware that there are in fact no published guidelines that specifically indicate a minimum age for testing for such IgG antibodies, for example the guidelines for testing for coeliac antibodies indicate that such testing can be performed any time after the introduction of gluten into the diet. Therefore, where such requests are received from a statutory regulated professional the decision of when and what tests to perform will remain the responsibility of the requesting clinician.

Why do foods cause an IgG response?

Generally, foods are broken down during digestion into their component parts e.g., amino acids, glycerides etc. These pass harmlessly through the gut into the bloodstream. However, occasionally small fragments of partially digested or undigested foods can pass through the gut wall into the bloodstream where they are recognised by the immune system as being ‘foreign’. The immune system responds by making IgG antibodies to these foods.

Why test for IgG antibodies to foods?

The efficacy of a diet based on the measurement of IgG antibodies specific for food components has been demonstrated in several conditions, both in independent studies and clinical practice. Excellent results have been obtained in patients with migraine, IBS, and obesity.

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